Refund policy

Refund / Return Policy – Eco Viral Shop UK

Last updated: 2 January 2026

At Eco Viral Shop UK, customer satisfaction is our top priority. This policy outlines how returns, exchanges, and refunds are handled for purchases made on our website.

1. Returns Eligibility

You may request a return if:
• The item is damaged, defective, or incorrect
• You receive the wrong product

Items must be returned within 14 days of delivery. Please note: products must be unused, in original packaging, and in the same condition as received.

2. Items Not Eligible for Return

• Items that have been used or altered
• Items that do not meet our return conditions
• Any items purchased as part of a final sale promotion

3. How to Request a Return

To initiate a return, contact our customer support team:

📧 Email: info@ecoviral.co.uk

Please include your order number, item details, and reason for return. Our team will provide instructions for returning the item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method only.
• Please allow 5–10 working days for your bank or card provider to process the refund.

5. Exchanges

Currently, we only offer refunds. Exchanges are not automatically provided, but you may place a new order for the correct item after returning the original.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a faulty or incorrect item.

7. Contact Us

If you have any questions regarding returns or refunds:

📧 Email:  info@ecoviral.co.uk

📍 Business Address: 186 borough Road Wallasey CH44 6NJ  Liverpool

We are committed to providing fast, fair, and hassle-free solutions for our UK customers.